
Repairing relationships with customers and.

Stepping back, one could simplify retail functions as three-pronged: And then, COVID dipped the industry into a reality check. Recently, we’ve seen a retail identity crisis, with much-hyped DTC brands and big tech giants reinventing experiences off the halo effect of the Apple retail revolution - with sometimes successful, oftentimes questionable, outcomes. Stranger Things recently reminded us how incredibly different the standard for the American retail experience was just a couple decades ago when much of social life centered on shopping malls.
